Frequently Asked Questions
Everything you need to know about shopping with Assai Records
How are my records packaged for shipping?
We take great pride in our packaging. All vinyl is shipped in heavy-duty, bespoke cardboard mailers with additional stiffeners to ensure your records arrive in pristine condition.
What is your return policy for faulty items?
If you receive a record that is faulty or damaged, please contact us within 14 days of receipt. We will provide a replacement or a full refund including return shipping costs.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and estimated delivery times are calculated at checkout based on your location and the weight of your order.
Can I track my order once it has been dispatched?
Absolutely. Once your order is on its way, you will receive a confirmation email containing a tracking number and a link to the carrier's website.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Do you stock exclusive or limited edition releases?
Yes, we frequently stock 'Assai Obi Editions' and other store exclusives. These are highly limited and often sell out quickly, so we recommend signing up for our newsletter for early access.