Returns & Exchanges

At Assai Records, we want you to be completely satisfied with your purchase. If you are not happy with your order, you can return your items within 30 days of receipt for a full refund or exchange.

Return Process

• 1.
  Initiate Your Return

  Contact our customer support team with your order number and the reason for the return to receive a Return Authorization.

• 2.
  Prepare Your Package

  Carefully pack the items in their original packaging, ensuring that vinyl records and sensitive equipment are securely buffered to prevent damage.

• 3.
  Ship the Item

  Affix the provided return label or ship the package via a tracked service to our central warehouse address.

• 4.
  Receive Refund or Exchange

  Once our team inspects the returned items, we will process your refund to the original payment method or ship out your requested exchange within 5 business days.